1. Activator

Type activator is a lively and ready smile, he was put warmth in their relations, and lip service like it before in the topic. Type drive is a practical and over-optimistic. They make decisions more towards feelings than logic, so if you want to sell products to the customers of this type make them as happy as possible before offering the product. They give priority to the warmth, so as to meet with customers this type, was polite first, do not immediately offer products to sell. And do not make a detailed presentation, because this type do not like the details.
2. Types of  Nervous

Type nervous have basic needs is a sense of security. When he spoke, type of nervous always complaining about the situation themselves, they always see themselves negatively. When facing this type of customers do not use a cheerful tone, and should never minimize their problems. In another type, the seller usually offers their products with exaggerated exaggerate the products they sell, but the type of nervous, the seller must say that their product is flawed, because people who type of nervous never believed that there was a perfect product. Type of nervous not make decisions on which products are the best but the decision based on which products are the least shortcomings. Do not be too much of this type had to make decisions, but try to direct the vote. So in other words, this type of customer, the seller must direct, convincing and reassuring customers.

3. Type politician

Type politicians always feel really alone and others are always wrong. The atmosphere of the room was not warm type of politician, on the office wall filled with qualifications and photographs of the officers. They are power crazy so in talking with them to elevate his ego, praise, praise them. In writing a proposal, the contents of the proposal does not need to use a large font, the font pretty mediocre, but that it must be remembered that at the name and title, do not forget him enlarge the font to make it look more prominent. Talking with this type should be a tone of admiration, because they like the admiration of others.

4. Type artist

Type an artist have their basic needs is to create something and always appreciate something creative and innovative. This type of clothing is always neat and clean although the day was in the field. Type an artist has introverted nature, he is maintaining privacy and will never ask for something personal to others, so do not ever personally ask them. This type of thinking artists are usually not thrown but talked himself in his heart, so do not interrupt to ask you something when they’re thinking. In the proposal, make a proposal colorful, not a lot of words but multiply the image, more highlight creative and innovative side of the product, packaging and service.

5. Type engineer

Type of engineer is someone who wants to solve the problem. They are very detailed. Type engineers very orderly, planned everything carefully, so do not ever see them without an appointment beforehand. In selling, the seller must have knowledge of the weight of the product to sell, make a statement on them must be supported with evidence and facts. If necessary, take our technical support if you want to sell products in this type of person, because if we can not answer questions that detail so it’s useless to people who sell this type.

6. Type energizer

Activists are able to prioritize the type of material success. They like to wear things that asphalt, a cheap-cheap, but they are not ashamed to wear it. They like things that look like the original, do not put quality, but the important thing is the cheap price. Faced with this type of person, the seller must emphasize low prices or a big discount or amount of commission earned when selling the products offered.

7. Normal type

Normal type are the people who want to be accepted by society so that they always fit so as not to appear conspicuous. Normal-type people who like a chameleon, always changing his style in accordance with the environment. So if you want to sell products in this type of customer who always compare with people generally. For example: “Most people use a product like this”, etc..

• Both parties found the aggravating circumstances in terms of emotional
• Reluctance of each party in the resolution of the problem so that the communication is not going well.
• Disapproval on both sides of a piece of information.
• Both parties do not agree on matters relating to problems, tend to be difficult to reconcile

• The difference is very much value, and the parties – the negotiating parties do not agree about what is considered a fundamental right.

Advantages and Disadvantages of Using a Third Party
There are several advantages in using a third party, namely:

• Negotiating parties had time to cool the problems
• Improved communication between the negotiating parties
• Selection of issues important
• Emotional condition can be corrected because the participants had to reduce anger and increase the confidence
• The real deal may be cultivated.
• The cost of the conflict can be controlled.
• The time to solve the problem can be returned so that the time resolution can be more clear.

Losses using a third party:

• Reputation of parties  to a negotiation can be decreased.
• Party ; the party will lose control negotiating process, results, or both.

Below are examples of third parties:

1.      Arbitration

Arbitrator will hold control of the negotiation process, form and determine the output of the negotiation
Advantages of arbitration:

• Solutions are only suggestions and opinions (the negotiating parties may agree or not agree).
• The resulting solution comes from a trusted source and can be accounted for, because the arbitrator is usually chosen.
• Costs incurred when the conflict took place can be minimized

The disadvantages are :

• Parties will negotiate reduced control over the problem. The solution of the arbitrator may not be beneficial for the parties – parties who negotiated and can lead to additional costs.

• The parties will negotiate shame if no arbitrageur implement recommendations from.

2.      Mediation

Mediator aims to help make negotiations work effectively. The mediator does not provide a solution to a problem, but only help the negotiating parties.

Mediation can contribute to solve the problem if :

• Have a commitment to follow the process of mediation and have the same strength.
• Each side has a high motivation for settlement

3.      Process consultation

As a consultant in the negotiation process, usually served enhance communication, reduce the existing emotions, and enhance the ability of the parties involved in negotiations to find a good solution.

4.     “Ombuds” and others

Aiming to solve problems quickly and informally. Usually they are not from the organization but to keep the ombudsperson can diperusahaan justice.

5.      Managers as Third Party

Workplace issues there is usually a procedure that the authority could be used for solving the problem. This procedure is called PGR or Peer Group Resolution. The objective is to investigate, revise, and solve problems experienced by employees of the company.

Review

1. They align what is the purpose of negotiations with the aim of the organization. An effective negotiator works in a framework that supports the organization’s strategic objectives. This is only possible if the goal is clear. As a Human Resource professional, you have a responsibility to communicate these goals to everyone in the organization – including those who represent the company’s negotiations. Communication is the best guarantee for the realization of the harmony between the objectives of the company and the behavior of employees – and the results of negotiations as the organization desires.

2. They prepare themselves seriously and use every stage of negotiations to prepare himself further. Effective negotiators came to a meeting with facts and proposals. They are not in a hurry to get to a resolution. Before and during the bargain, they use the time to explore interests of each party; they also understand that most of the negotiation is a process without stopping in maintaining relationships and developing the win-win solution, not all events that produce winners and losers.

3. They use the negotiations to learn more about the issues raised and the position of the other solutions. Negotiators, as well as card players, have often worked in the fog uncertainties. Benefits are generally obtained preparing them and dialogue, to get information to help them into the fog.

4. They have the mental expertise to identify the interests of both parties and the creativity to think of options to create value that produced the win situation , a negotiator  is considered the other as a lose-win game (zero-sum game) but could change game. They can help others on the importance of sharing information and valuable opportunities to expand.

5. They can separate the personal issues with the issue of negotiation. A good negotiator knows that the process of negotiation is not about them – or vice versa on the individual who sat opposite. They understand that the negotiation process related to efforts to achieve the best possible for both parties.

6. Tthey recognize the potential obstacles to the achievement of the agreement, these constraints are not always obvious.

7. They know how to build coalitions. Not every negotiator negotiates with a strong position. Often the other party has a better bargaining position stronger as the negotiation process began to take place. However, a good negotiator knows that a coalition of some of the weaker party can often break the force. More importantly, they understand how to build such a coalition based on common interests.

8. They developed a reputation for reliable and trustworthy. The successful negotiations are built on trust. Trust was formed from a negotiation phase will bring the results to the next process. A good negotiator applies ethical behavior. They’re good as his words. In addition, they always listen more than talk. They knew I could gather more information and to create better results by asking questions rather than impose their agenda. They see negotiations as a positive aspect of the relationship with other parties, not a conflicting interaction.